Refund policy

Last updated: 3 October 2026

We want every school to be happy with SR. If it isn't working out, here's how refunds work.

New purchases

If SR doesn't work for your school, ask for a refund within 14 days of paying. You'll get a full refund for SR Desktop or for your first SR Cloud period. Before refunding, we'll try to fix the problem with you. When the refund is made, the licence is revoked.

Renewals

SR Cloud renewals can be refunded within 7 days of payment if the renewed period hasn't started yet. Once a period has started, it isn't refundable, but you can simply not renew next time.

Mistakes and double payments

If you were charged twice or paid the wrong amount, we'll refund the difference in full, whenever you tell us.

How to ask

Write to support@lauriandc.com with your school name and payment reference. We reply within two working days. Approved refunds go back to the Mobile Money wallet or card you paid with, normally within 5–10 working days, depending on your provider.